Software Support

Use this page when you have a question about installing, updating, and using your embroidery software.
*First Name:
*Last Name:
*Address:
*City:
State:
*Zipcode:
*Email:
*Confirm Email:
*Phone:
Software:
How to check the version number of your software:
  1. Launch the software
  2. Click Help from the Menu Toolbar
  3. Click About… from the drop-down menu.
The version number will be on the About dialog box.
*Enter Software Version Number:
Enter your Embroidery Machine Model:
How to find the machine version number:
  1. Power off your machine
  2. Power on your machine
  3. The version number will be on the opening screen .
*Enter Version Number Here:
PC Operating System:
Method of Design Transfer:
Detailed Description of the problem:



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