Janome America, Inc.
10 Industrial Ave.
Mahwah, NJ 07430

Software Support

Use this page when you have a question about installing, updating, and using your embroidery software.
*First Name:
*Last Name:
*Address:
*City:
State:
*Zipcode:
*Email:
*Confirm Email:
*Phone:
Software:
How to check the version number of your software: Launch the software Click Help from the Menu Toolbar Click About… from the drop-down menu. The version number will be on the About dialog box.
*Enter Software Version Number:
Enter your Embroidery Machine Model:
How to find the machine version number: Power off your machine Power on your machine The version number will be on the opening screen .
*Enter Version Number Here:
PC Operating System:
Method of Design Transfer:
Detailed Description of the problem:
You will receive an automatic email confirming that we have received your message. If you don't receive this confirmation, there may have been an error in your email address.