Software Support

Use this page when you have a question about installing, updating, and using your embroidery software.
*First Name:
*Last Name:
*Confirm Email:
How to check the version number of your software:
  1. Launch the software
  2. Click Help from the Menu Toolbar
  3. Click About… from the drop-down menu.
The version number will be on the About dialog box.
*Enter Software Version Number:
Enter your Embroidery Machine Model:
How to find the machine version number:
  1. Power off your machine
  2. Power on your machine
  3. The version number will be on the opening screen .
*Enter Version Number Here:
PC Operating System:
Method of Design Transfer:
Detailed Description of the problem:

You will receive an automatic email confirming that we have received your message. If you don't receive this confirmation, there may have been an error in your email address.