03/01/2012 09:18 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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Do you use the blue dot bobbin case for the free motion quilting?
MOM
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03/01/2012 09:26 PM
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janiebella
Posts: 12
Joined: 03/01/2012
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Yes - we've tried everything including the blue bobbin case all to no avail.
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03/10/2012 01:39 AM
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jjohnson91016
Posts: 2
Joined: 03/08/2012
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How horribly frustrating for all of you! My stepmother has the Janome Harmony 8080 and she is having identical issues when trying to FMQ. I feel so bad because we know it's the machine and not the user, but nobody has been able to help fix it, Janome dealer included. (They too did not bother to test the FMQ;only straight stitch.) What's even worse is her life is in turmoil right now and that machine is just about to push her over the edge. Hopefully, when I show her this forum, she will feel at least a little bit better knowing she is not the only one this is happening to. Good luck to you all.
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03/23/2012 07:23 AM
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greenswampquilter
Posts: 2
Joined: 03/23/2012
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Got the Janome 7700 in Sept 2011. No problems with straight stitch but when I FMQ I am having the same breaking of thread, but I also have problems with loops on the back. Tried different threads, thinner, thicker, cotton, poly, cleaned the bobbin area over and over, thinner needle thicker needle. Have worked on 20 inches on the quilt for 14 days. It works for 3-4 inches, then right back to same problem
I am pulling out my old Brother. Very disappointed with Janome.
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03/23/2012 10:49 AM
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MOM
Posts: 2689
Joined: 03/09/2009
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If you purchased your 7700 in September 2011 you need to take it into your dealer with a sample of what the machine is doing. Janome gives you a warranty on your machine for an extended length of time. Do not keep going back to the old machines. that is a mistake many do and then before you know it the warranty is up and you have not enjoyed the technology of your new machine. Remember your dealer is your BFF.
MOM
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03/23/2012 01:50 PM
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jsm1144
Posts: 388
Joined: 10/27/2010
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You don't say what size topstitch you're using so maybe a bigger one would be better. Also, make sure that you use the special quilting foot that comes with the machine that you can lower the space between the foot and the fabric (that little horizontal screw on it) Also, and this is big because this JUST happened to a friend of mine. Make sure you aren't resting your leg or your chair against the knee lifter-if you do, that can loosen the tension enough to destroy the look but not enough to trigger the machine that the presser foot has been lifted (at which time it will alarm and stop)
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03/24/2012 09:52 PM
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greenswampquilter
Posts: 2
Joined: 03/23/2012
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Have used the little round FMQ foot now trying the big round circle one. I can sew really really slow and it works if I try to go medium speed or faster I have the problem. I have made 3 quilts and numerous table runners on this machine, it just seems like it is getting worse. Also have no problems with decorative stitching or straight stitching.
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03/28/2012 06:33 PM
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janiebella
Posts: 12
Joined: 03/01/2012
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My 7700 has gone back to Janome again. At this point it has been there for over two weeks. This time the educator is going to work with it - I was expecting to get some sort of update today but I've heard nothing. As per my earlier post I've tried all different weights and brands of threads. I've raised and lowered the pressure on the darning foot. I've tried quilting needles and top stitch needles of different sizes. I've tried the bobbin case that came with the machine and the blue dot bobbin case. I've adjusted the tenstion. Nothing helps. My dealer has seen the problem as has an award winning quilter who is an expert on the 7700 (Janome gave her the first 7700 when they came to Canada). While the machine has been away I've been machine quilting away on my old 6500 with all sorts of threads without any problem at all. I've spoke with a friend who recently purchased a 7700 and she is experiencing the same problem with the thread shredding. I am encouraging her to take it back to the dealer for further investigation at Janome.
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04/16/2012 10:57 AM
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libbyschandl
Posts: 1
Joined: 04/16/2012
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I am curious, did you ever get this figured out? I am having the exact same problems and have taken the machine into dealer twice. I am getting to the point where a long arm quilting machine might be a better investment if for nothing more than my sanity. So sad when the machine isn't working right. I mean if I wanted to be this frustrated all the time I would have taken up golf instead! Thank you for any into you can give me. My email address is libby@schandl.com
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04/16/2012 02:33 PM
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fmacashley
Posts: 56
Joined: 01/28/2011
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Question for Texie: where do you buy $3000. 00 horizons? Am I allowed to ask?
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04/16/2012 05:31 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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There are 2 Horizons. The Sewing/Quilting which is the Horizon 7700 that is around $3,000. and the new Horizon 12,000 which is Sewing/Quilting and Embroidery. That is $12.000.
MOM
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04/16/2012 06:29 PM
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andersonova
Posts: 32
Joined: 04/30/2011
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Thanks for the tip. Is it adjustable? I have a memory craft 5200 so I would assume the same principal would apply.
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04/16/2012 07:11 PM
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janiebella
Posts: 12
Joined: 03/01/2012
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I got the machine back from Janome. The advice was to lower the darning foot so that there is more pressure (I had tried that myself). I finally had the time to try out the machine yesterday afternoon and I used it exactly as I received it. I still experienced shredding with some threads, but not all threads. Linda tested the Iris thread with good results but I had shredding within a matter of minutes. I had the same results with some of my rayon threads and with Coats machine quilting cotton. It seems that the finer threads are less problematic (or no problem at all) than those that are a heavier weight. The Coats thread for example says 50wt but it looks and feels a little heavier to me. I tried taking the machine off AUTO tension and tried various adjustments with no success. Robison-Anton rayon and Invisafil Mirage seem to work well. I have some Sulky 30wt cotton thread somewhere so I'll dig that out and try it as well.
I am very frustrated at this point and just don't know what to do. I will call Janome tomorrow and see if there are any suggestions. At this point quilting is not at all enjoyable - I'm constantly waiting for the inevitable shredding of the thread.
As an aside, I worked away on my 6500 while the 7700 was in for testing and I had absolutely NO shredding problems with any of these threads.
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04/16/2012 07:29 PM
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janiebella
Posts: 12
Joined: 03/01/2012
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Update on my last post - I decided to increase the pressure on the darning foot even more and the rayon thread that was the most problematic seemed to work better. I increased the pressure so that it was more than just skimming the surface. I only tried it for a couple of minutes but that was more quilting than I was able to manage yesterday. I'll try out the Iris thread tomorrow - Janome had no problem with but I did when I tried it earlier on this evening.I sure hope that this adjustment solves the problem. Will post my results in the next couple of days.
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04/16/2012 07:32 PM
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CherylAnn
Posts: 2421
Joined: 05/27/2007
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Janiebella,
I suggest that you take your machine into your dealers and show them how you are doing your quilting. If the educator could be there that would be a bonus. Perhaps they are approaching the free motion in a different way. I know how frustrating "not" working machines can be. If the educator didn't have problems, she is probably doing something very different or she should encounter the same difficulties.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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07/05/2012 01:36 PM
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Judynkim
Posts: 3
Joined: 02/23/2012
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I have had the same thread "shredding" problem when FMQ. My dealer has been wonderful and experiences the same problem when trying it. I have tried the tension, height of the foot, different threads, the "red" Janome needles, the "special" bobbins and all I got is a lighter wallet! It is so frustrating. I actually took a panel fabric and just tried to straight stitch with the feed dogs down and the FMQ foot attached. The thread shredded! Obviously something wrong with the machine. My dealer now wants to send it back to Janome but from reading these posts, I'm not sure it's a good idea. Can anyone give me some good feedback about this problem? 
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07/05/2012 05:35 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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Have you been using the Blue dot bobbin case?
MOM
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07/06/2012 08:39 AM
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janiebella
Posts: 12
Joined: 03/01/2012
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Hi Judynkim - I struggled with the same problem for months. I purchased and tried every accessory under the sun but nothing helped. I tried adjusting the height of the foot using the little screw on the right side of the darning foot with no improvement. My dealer was great but she too experienced the same problem so the machine eventually went back to Janome and the educator had no problem with the machine. The upshot was that the pressure on the foot had to be increased even more than I was increasing it (it almost touches the fabric) and that seems to have resolved the problem. Do the adjustment using the screw on the foot, not the knob at the top of the machine. However I will say that I do have one rayon thread that no matter what I do, it shreds. So my best advice is to continue to increase the pressure. I know of two other 7700 owners who had the same problem with shredding and they were as frustrated as you and I. I told them to make the same adjustment and they are no longer having the problem. I hope Janome will consider adding something to the user manual in the trouble shooting section and under the FMQ instructions so that others who experience this problem can fix it right away. It would save a lot of frustration with what is really a lovely machine.
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09/02/2012 04:39 PM
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SoupySewer
Posts: 5
Joined: 08/07/2011
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OMG I just bought the 7700 yesterday and am about to try the free motion quilting to see how it works.... you guys are scaring me!!! What if it dosn't work?! What will I do.... I just got this one because I was sick of the 6600P 's tension problems .... I hope it works ok... I hope it works ok ..... please work ok ... please work... omg here goes nothing....
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09/02/2012 08:00 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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SoupySewer:
Do not leave us hanging. Let us know how you did.
I do not do free motion but I have the 7700 and love love it. To me is sews like a hot knife through butter.
MOM
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