10/31/2011 04:37 PM
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miavia
Posts: 6
Joined: 10/31/2011
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I keep on having problems when free motion quilting with the Horizon. The upper thread breaks ever so often. I have tried changing the tension but that caused havoc making loops on the back, not dropping the feed dogs but putting the stitch length to zero, new needles, top stitch needles, putting the roll of thread on the table to get a longer run of thread, going VERY slowly, obsessive cleaning of lint. You name it I think I must have tried it. Is there anything else I can try before I throw the machine out the window in shear frustration!
Oh yes, I have taken it to my Janome dealer but she thinks I am a nutter since whenever she tries it it works perfectly.
Oh, when piecing or just sewing normally it works perfectly.
HELP!
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10/31/2011 07:27 PM
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MOM
Posts: 2724
Joined: 03/09/2009
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have you tried the blue dot bobbin case. It is not supposed to be necessary, however some that have tried it just for free motion with the Horizon claim it makes a world of difference.
MOM
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10/31/2011 08:38 PM
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devilcat
Posts: 1707
Joined: 10/23/2007
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If Mom's suggestion does not work, next time it misbehaves take it into your dealer. Don"t change anything on the machine just take it in with all the existing settings plus your project. Your dealer will see exactly the situation which gives you problems and be able to analyze it properly.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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11/01/2011 04:14 AM
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miavia
Posts: 6
Joined: 10/31/2011
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I am taking it in today with my quilt in progress. It is just so weird that I could quilt a whole panel with no trouble and then when I am going to continue where I finished it seems to have become a completely different machine, I did some piecing in between but did not change the tension, just changed colour of thread and bobbin, but I used the same thread and bobbing that I used before when I went back to the quilting.
I tried it out some more this morning and it sounds almost like it is something in the bobbin holder that snags the thread. I have taken it apart to see if there is anything obvious out of place or threads caught. But no.
I have heard about the blue dot bobbin case and that would be something to try, but at the same time it hasn't always been acting up like this. I quilted a whole bed quilt with the same backing and thread that I have in my current project and did not have the same issues I do now. I've asked if it needs some service but my dealer says no...
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11/01/2011 03:34 PM
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missticky2
Posts: 76
Joined: 05/26/2010
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Another thing to check, although I'm sure your dealer would (should?) have mentioned it...make sure your free motion foot is adjusted so that it just barely skims the surface of the quilt. If it's too high you will get thread breakages.
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11/01/2011 10:05 PM
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CherylAnn
Posts: 2473
Joined: 05/27/2007
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Did you take out the bobbin case and check to see if there is a bit of a burr on it. That would snag the top thread and cause breakage. You also should have received the blue dot bobbin case with the Horizon 7700 - at least I did with mine.
You could also try running some dental floss through the tension disks. If there is a thread caught in there it might loosen it and take it out.
If that doesn't work, take it to your dealer to see what is wrong.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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11/23/2011 01:58 PM
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miavia
Posts: 6
Joined: 10/31/2011
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Well... now I've had it at the dealers and it got sent away to be looked at. But guess what? Now when I got it back it won't fmq at all since I get F2 error msg as soon as I start quilting, Isn't it a laugh? I paid a lot of money for this machine and it doesn't work. Talk about infuriating!
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11/23/2011 03:34 PM
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missticky2
Posts: 76
Joined: 05/26/2010
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oh no...so sorry you're having this trouble. Hope it can be fixed quickly for you
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11/25/2011 03:25 AM
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miavia
Posts: 6
Joined: 10/31/2011
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It took two weeks when it was sent away to be looked at. Two weeks of not being able to finish my projects I had planned on giving away for Christmas. And if it takes another two weeks for them to 'fix' it there will be no time to finish anything.. So angry and upset they messed it up even more then when I sent it in!!
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11/25/2011 08:46 AM
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MOM
Posts: 2724
Joined: 03/09/2009
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When you say sent it in do you mean back to Janome?
If so perhaps your dealer can give you a replacement machine. The machine is not even a year old yet. They were first made available last May.
MOM
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11/29/2011 07:33 AM
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miavia
Posts: 6
Joined: 10/31/2011
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I live in Sweden and they had to send it to Stockholm since that is where the closest authorized service center is located. What really makes my blood boil is that he only checked it worked with normal sewing and not the fmq even though I said it was when I was quilting that there were problems. Last I heard my dealer said she might be able to fix it with the help from them over the phone. At least she has tried the machine now and are having the same problems as I have.
Sometimes it was just like it was me who had a problem and not the stupid machine when I was trying to explain what was happening when sewing.... It is NOT service when you as the customer are made to feel you are wasting THEIR time with a machine that allegedly works fine.... Sorry for the rant, just frustrated!
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12/27/2011 11:12 PM
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RobinMarie956
Posts: 2
Joined: 12/27/2011
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Are you engaging the single hole throatplate? If you try to stitch free motion without the single hole in place the thread will keep catching in the crack and break. I learned this the hard way! I am a dealer.
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01/30/2012 07:55 PM
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pou1952
Posts: 1
Joined: 01/30/2012
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Hi,
I just bought a Janome Horizon 7700. I can't get blue dot bobbin case from where I bought my machine. Where can I order it?
BTW, I am in Ontario, Canada..
Thanks
Therese
Edited: 01/30/2012 at 08:00 PM by pou1952
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01/31/2012 01:02 PM
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jsm1144
Posts: 433
Joined: 10/27/2010
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pou1952-that bobbin case isn't a necessity, just a convienience. You can adjust your bobbin case to match it if necessary. It shouldn't be though, jsut use high quality thread and follow all the suggestions about foot height, needle and speed.
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02/09/2012 09:59 AM
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Texie
Posts: 2
Joined: 05/03/2011
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I have a Janome 7700 Horizon, only 7 months old. Thread breaks ALL the time. Had it in the shop for 2 days. Thread still breaks. I spend more time threading the machine, wasting thread a waste of time. Then the feed dog would not feed the material. I am sewing on flannel, with this machine it should be NO problem! Paid $3,000 and it not what they say it is! Totally disappointed.
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02/09/2012 10:04 AM
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Texie
Posts: 2
Joined: 05/03/2011
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Janome 7700 Horizon??? Talk about a disaster. FMQ? That's a joke. total disaster. Thread breaks all the time. I have a $100 machine I bought at Walmart that works better thant this $3,000 Janome Horizon! Anyone out there have this machine???? How does it work for you?????
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02/09/2012 11:29 AM
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jsm1144
Posts: 433
Joined: 10/27/2010
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I LOVE the 7700!! Never breaks threads and feed the fabric fine. Have you had instruction at your dealer? If you fabric isn't feeding and you have the Accufeed foot on, did you remember to engage the teeth that are in the back of the machine?? This machine should sew like a dream and if it doesn't, take it to your dealer who will make it sew like a dream.
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02/09/2012 12:16 PM
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MOM
Posts: 2724
Joined: 03/09/2009
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jsm is correct. I have had my 7700 for just over a year and it sews like a dream. Bobbin issues are hard to solve ourselves. I agree take it to your dealer, it should sew like a dream.
MOM
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02/10/2012 01:16 PM
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missticky2
Posts: 76
Joined: 05/26/2010
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Texie...I also love my 7700 and wouldn't part with it. I've had thread breaking when FMQ but it was because I had the FMQ foot adjusted too high. As soon as I lowered it, problem solved.
With the fabric feeding problem, was it when going over seams? Have you tried reducing your presser foot pressure to see if that helps. I never sew with mine set very high at all.
It's quite possible, as suggested, that your machine needs some adjustment by a service person...although I see you've already had it in to the shop. I do hope that you can get your problems resolved as I find it really is a beautiful machine
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03/01/2012 07:45 PM
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janiebella
Posts: 12
Joined: 03/01/2012
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I bought my 7700 in November 2010 and almost since day one, when FMQ the top thread shreds. I've adjusted the pressure foot, tried dozens of different threads, used countless new needles, tried different brands and sizes of needles, tried the blue dot bobbin case, purchased the spool stand that attaches to the machine all to no avail. It has been back to the dealer and the dealer has also seen the problem. I've had it to an international award winning quilter who is an expert on the 7700 and she experienced the same problem. She wrote a note to Janome describing the problem with FMQ and it was sent with the machine to Janome in Mississauga. It just came back and the technician who knew it was coming in for problems with FMQ but he did not test the FMQ! He only tested straight line sewing which has never been the problem. Apparently when a machine is sent back to Janome the dealer needs to obtaini a ticket from Janome and to do so the dealer has to describe the problem. So Janome KNEW it was coming in for a problem with shredding thread during FMQ and did nothing to investigate the problem. This is not an operator issue but a machine issue. It almost feels like there is a burr somewhere inside the machine; I can sometimes hear a faint "ping" as the thread begins to shred. I love the machine and wish it would work as promised all the time but the shredding thread when FMQ is frustrating to the max. The dealer is supportive but can't fix the problem - that is down to Janome and when Janome had the machine they didn't bother to investigate the problem. Not the type of customer service I would expect for such a high ticket item. I know others have this machine and love it but based upon my experience with the FMQ I'm not sure I would recommend the 7700.
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