07/13/2012 11:42 AM
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Needleware
Posts: 9
Joined: 02/21/2012
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Does anyone know how to register for the monthly MBX webinars?
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07/13/2012 11:58 AM
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jsm1144
Posts: 388
Joined: 10/27/2010
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You have to go through your dealer and, according to Janome, there will be a fee to watch them (there are projects associated with each webinar that you'll also need supplies for) I don't which dealers are going to carry them for they are not free to them either. I know ours won't be. Besides, with MBX you get all that free DVD support from Trevor, I wondre how he feels aobut this?
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07/13/2012 01:44 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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I asked myself the same question.
No one does it better than digimad and Trevor.
MOM
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07/14/2012 07:06 AM
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digimad
Posts: 3674
Joined: 08/30/2007
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Mom, I'm blushing.
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digimad
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07/14/2012 11:55 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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You can go to Trevor's website: sunset stitches.com. He does a webinar approximately every 2 weeks. Each one has been a stand alone lesson, but it would help if you do the DVD that came with Digitizer first - he explains things very well. The cost is $36 for 3 months and then you get a DVD of them all mailed to you.
Digimad also does some wonderful stuff. If you follow her on this forum, you will learn lots. She is the best for explaining things and a wonder teacher. (Maggie don't blush - you're just perfect the way you are).
All that come onto the forum have some help and insight that will really help in the understanding of your machine and the software.
Now, Who is doing the webinars at the USA dealers that are participating? It will be interesting to see how they go. We don't have any of that here in Canada - so far anyway.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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07/15/2012 07:17 AM
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Needleware
Posts: 9
Joined: 02/21/2012
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I did some internet searching and came to the conclusion that my dealer has to buy into this for me to participate - and then charge me to see them - I do not agree with Janome charging for these webinars - Bernina does them directly with the customer at no charge - you just have to register for each one - these project sessions should be a perk for the customer for buying their product!
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07/15/2012 08:52 AM
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MOM
Posts: 2689
Joined: 03/09/2009
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Cheryl from what I understand. the classes are going to be on video and presented by a Janome educator.
This will be interesting. Why pay for something when we have the best help out there.
MOM
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07/16/2012 09:01 AM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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If an Janome Educator is going to do these webinars, he/she is already paid a salary, so why the cost? Janome, I believe does owe us a few lessons to get started on the very basics. I never got a lesson at all and if it wasn't for Trevor, I'd probably still be stumbling away or would have gone to my old home in the north and threw it in the bush. Software is very specialized and for anyone who never used a computer much, it is very intimidating. It is assumed that most know "Windows" first and I believe that is much of the problem, as we need to get into the software before we can work with it. The icons, and much more need that understanding of the Micosoft Windows system.
In Canada, the Educator comes to various dealers and promotes new products and refreshes the older, i.e.: feet, and other attachments. She usually demos on the models in the store and through this there is sometimes a promotional price on certain machines. Software isn't usually featured and I'm not sure why, except that many don't have it and aren't really interested in learning it, when they do have it. I find that most of my friends that have the software, only use it to look and resize designs - perhaps change colours and delete items.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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07/16/2012 10:36 AM
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devilcat
Posts: 1687
Joined: 10/23/2007
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Well put, Cheryl. Even those of us who do not digitize need to know the way these machines interact with computers. We also need a few basics like how to print a template. It is necessary to know how to download from websites, how to get the designs to a PC/Mac (and there are several different methods), how to format cards/USB sticks, the permitted size of these memory devices, tell us not to overload these devices, how to clear our memory devices, how to get updates from the Janome website and put it onto our machine etc. It seems to me that the more complicated these machines become, the less information we are given. The recent manuals are almost useless. I could figure out everything from the manuals on my old machine (10001) but was completely lost with my 12000. If it hadn't been for the members of this forum, I would have given it to my sailing friends to us as an anchor.
I just don't understand why this problem exists. Most software is sent out for testing. Why is Janome not having sewers (not programmers) test their products prior to unleashing it on the unsupecting public. If they did this, and printed a legible manual, they would have a product no other manufacturer could compete with.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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07/16/2012 01:29 PM
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digimad
Posts: 3674
Joined: 08/30/2007
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Jacquie, I don't know what the procedure was in the USA and Canada prior to the machine going on sale, but here in England no dealer could order one without first going on a full training course. Without an accreditation saying they had met the required training standards, which unusually wasn't just a here's the machine, here's the go button there's the canteen, bye. They were really put through the wringer on the course, and only those that passed got the machine to sell in their stores. They were given plenty of documentation for use in their service areas and for reference when customers made enquiries. As I said earlier I have no idea what the pre sales procedures were in the USA and Canada. However the Educators only got a very quick demo at the Janome 2011 Institute when the machine was unveiled, so by the time the few from England had returned home they were likely to have forgotten what they were shown. I do know Janome UK only had 1 machine at its HQ which wasn't enough for all the educators to really get to grips with it.
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digimad
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07/16/2012 01:34 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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Further on the manual business. If they don't want the expense (which I don't think is that great), they could at least put something decent on line, with a GOOD index and then we could print what we needed as we wish.
Jacquie, if we lived closer to each other, we could write a manual and show Janome, what really is needed.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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07/16/2012 01:34 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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The dealers in Canada did need to go for training on the machines before they are authorized to sell them. The problem comes as a time issue for both the dealer and the customer. My dealer and the competitor in Saskatoon both have machines on their sales floor so we don't have to bring in our own machines to get some answers. These machines are brutes to take out and are best left in your sewing room.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
Edited: 07/19/2012 at 12:33 AM by CherylAnn
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07/16/2012 01:37 PM
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digimad
Posts: 3674
Joined: 08/30/2007
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''I just don't understand why this problem exists. Most software is sent out for testing. Why is Janome not having sewers (not programmers) test their products prior to unleashing it on the unsupecting public.''
No way Jacquie, last year was the very first time anyone OUTSIDE of Janome ever got to test the Janome/Wilcom software, and as at least 1 of those, was and still is closely affiliated to Janome USA, it only left 2 non affiliated testers to flag up issues. The Horizon link software is solely a Janome product so only Janome test it, no outsiders.
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digimad
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07/16/2012 01:40 PM
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devilcat
Posts: 1687
Joined: 10/23/2007
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Maggie, I agree with you. But what I was referring to was testing on prototypes prior to mass manufacturing of the machines. If they had a select group of sewers upon which they tested the machines, manuals and software a lot of anguish could have been saved. If this was not practicable, they should have looked at how the older (10001 e.g.) manuals were set up and organized and given us a useful document. I realize that the glossy format is very expensive but the useless trolley is priced at close to $300. and I for one would much rather the money went to good manuals. I wouldn't even care if it was on glossy paper. I just want comprehensive and legible with an index that works.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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07/16/2012 01:51 PM
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digimad
Posts: 3674
Joined: 08/30/2007
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Cheryl, Jim and Diane are writing a manual for the machine, the manuals are written by Janome Japan, and to be fair the writers weren't given a great deal of time pre launch to write a better one. These things take time, and as we all know, in business time is money. I think the days of producing comprehensive manuals aimed at a low to mid level comprehension level is over. Besides what standard do you use, the Americas? the average comprehension level is below that of Japan and Asia. Then how many end users actually read the manuals? the consensus is less than 30%, the rest just put them on a shelf and forget them.
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digimad
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07/19/2012 12:28 AM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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Digimad, That is so true. I bought the Janome 6600 and then joined that forum. I was reading how folks were reading the manual and I hadn't even cracked mine open and I was sewing along quite happily. I said to my dealer, "Lynn, is there something wrong with me. I'm reading all these things about folks not understanding how the machine works. After all, you turn it on - it sews. What more do they want." She replied, "Cheryl, I don't think you really need to read that manual, as you already know most of what is in it." So I came home, read it from cover to cover and realized, she was right, THIS TIME. I knew that if I wanted to use the rolled hem foot, I'd need to look it up as I don't do that very often, but what I did daily, didn't need looking up. However, I do now read them cover to cover, even if they are repetitive and my machines that aren't too computerized do "sew" when they are turned on. Some need to have an "OK" button pushed, i.e.: My 12000, or it tells me off by beeping at me, until I read the screen. The blasted thing won't even wind a bobbin with me telling it OK before I engage the bobbin winder. Now that is because I have the "resume" function turned on in the settings.
I must say that the 12000' manual is a drag to read. I didn't twig onto it being badly written. I do know that the index isn't up to par as it is difficult to find some things.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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07/20/2012 06:16 PM
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Needleware
Posts: 9
Joined: 02/21/2012
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I know we have great people on the forum who help as much as they can - but why Janome should expect customers to pay for these webinars at all is still beyond me - the dealers need to have some input on this one. My dealer does not have many people using MBX and it will not be cost effective for him to purchase the classes - it is the customer who bought the product who loses.
Has anyone been able to submit a question to Ask Jan - I have been trying for a week and keep getting an error message.
Edited: 07/20/2012 at 06:17 PM by Needleware
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07/21/2012 10:17 AM
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digimad
Posts: 3674
Joined: 08/30/2007
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Needleware, check your private messages
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digimad
Edited: 07/21/2012 at 10:18 AM by digimad
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07/24/2012 01:46 AM
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Sandysew65
Posts: 12
Joined: 07/22/2012
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After reading all the forums about webinars, DVDs by Trevor, poor manuals especially for software programs...my biggest problem is I am deaf and I have no idea if there are other deaf who may own Janome embroidery machines are in the need of Closed Captions on anything that are spoken. I did ask Trevor about it, he said there are none and said he would look into it that was couple years ago, when this DVD came with the 12000 I can see Trevor has done nothing about it. I am not blaming anyone for not including CC and I contacted him, he does remember me and he said only way is to have someone sit beside me and tell me what DVD says. It would be a very boring job for the person. Like TVs are required to have CC in all TVs, I just wished all companies big or private include CC on all DVDs. DVD movies all have it. Anyway enough of this and it would be great to have manual written everything then I will be happy. Jim and Diane are writing one for 12000, how soon will it be released? What about MBX manual?
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07/24/2012 07:31 AM
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digimad
Posts: 3674
Joined: 08/30/2007
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Sandy sews, here in England we have a system called 'loops' designed for those who use a T style hearing aid. It allows for a normal volume level for non hearing impaired but an amplified level for the hearing impaired. Most public buildings, cinemas, etc have them, and there is a system for the domestic user. However computers are electrically noisy, so its not ideal for PC use. Closed Captions involve a great deal of time or voice recognition to translate to text. I know if I was forced to create closed captions for my videos, I'd have to give up making them, I don't have the time required. I did buy a voice to text translator, but it took ages to train it and proved useless for creating captions for my videos.
Trevor like myself doesn't have a huge commercial studio with an attendant back-room crew to assist him. He has a PC, screen capture software, a desk microphone, in short he is a one man band and an amateur video maker. There are no cameras, lights, crew, just him, his Camtasia and MBX software. He has to earn a living from his lessons and his digitising, he just hasn't the time or the necessary equipment to create closed captions automatically. It is a shame as no one likes to deliberately disadvantage the hearing impaired, but at this moment in time there isn't an affordable solution to the one man bands who create video lessons.
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digimad
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