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Topic Title: Trouble with dititzer mbx
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Created On: 07/09/2012 10:23 PM

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07/09/2012 10:23 PM
seedeedeesew Posts: 5 Joined: 02/03/2009	I rec'd the upgrade for dititzer mbx for my b/d last Friday I finally gave it a try. I installed it and once I click on the design edit the new page appears but will not open. I called tech support on Friday afternoon and understand they are very over worked. I do wish there was some way to know how long I will have to weight for their call back. Today Monday I stayed home as I don't want to miss the call. Does anyone know what the weight time is. I spoke to my dealer and she called the janome rep to see if she had any suggestions to get me up and going. The rep suggested uninstalling and reinstalling, which I did to no avail. I still can't open the program. I have windows vista and have 26.9 gb still available. Could this be my issue?
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07/10/2012 08:17 AM
digimad Posts: 3680 Joined: 08/30/2007	You mustn't uninstall the new MBX, I do wish the reps and dealers would get their act together, 9 times out of 10 all that is necessary is to re insert the install disc and select repair from the options it offers you. You are are going to have to wait on tech support now. It is possible you don't have the latest hasp driver (dongle) and a quick update of your hasp driver might have cured the problem. Did you clear your temp folders, totally uninstall all traces of Janome digitiser pro, digitiser MBX and all the Corel elements, if you dont do that the program wont re install. You have to be in administrator mode to do these things. You say you have 29.6 gb still available, is that hard drive space, if so how big is your hard drive, as you need at least half the hard drive free to allow your pc system room to move. how much system ram do you have, and is your Vista 32 or 64 bit, do you have an independent video display card, if its a an integrated display its not going to cope with MBX very well as its a graphics intensive program. ------------------------- digimad
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07/10/2012 11:58 AM
seedeedeesew Posts: 5 Joined: 02/03/2009	Thanks for responding digimad. I did try repair first, I believe I did clear the new install completely as it seems to be back at the same stage as the the first instal. I checked my laptop again and I have a 32GB operating system and don't have an independent video display card. It shows that I have 26.8gb available of 69.5gb.
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07/10/2012 07:15 PM
digimad Posts: 3680 Joined: 08/30/2007	Did you check your system RAM, you find that under Start, All Programs, Accessories, ,system tools, System information, when it opens it will tell you on the right, your OSS version, a bit further down if its a 32 bit or 64 bit OS it usually says X86 based PC for a 32 bit system or X64 for a 64bit machine. Further down it gives you Installed Physical Ram, Sometimes it gives the RAM in MB, so 4.096.00 MB is 4GB if you have a 32 bit machine only 3.5 GB is usable ram, it can't support the other GB of RAM. Now look a little lower for Available Physical memory, if that is lower than 1GB MBX is in trouble, it prefers at least 2GB to run properly even more to soar. It can't operate smoothly on a shared video display card as that gets only a finite portion of the system RAM and if you intend using Corel and a graphics tablet you'll have maxed out the video display allocation, both those and MBX use an awful lot of RAM. I have a feeling your available 26,8 GB is your hard drive space, MBX needs 20 of those GB and your computer already has less than half the hard drive for manoeuvring in. If my suspicions are correct, your trying to put a quart into a pint pot, it just wont go. But wait for tech support and see what they say. ------------------------- digimad
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