I rec'd the upgrade for dititzer mbx for my b/d last Friday I finally gave it a try. I installed it and once I click on the design edit the new page appears but will not open. I called tech support on Friday afternoon and understand they are very over worked. I do wish there was some way to know how long I will have to weight for their call back. Today Monday I stayed home as I don't want to miss the call. Does anyone know what the weight time is.
I spoke to my dealer and she called the janome rep to see if she had any suggestions to get me up and going. The rep suggested uninstalling and reinstalling, which I did to no avail. I still can't open the program. I have windows vista and have 26.9 gb still available. Could this be my issue?