I am so excited to have the new Horizon 12000. Thanks to my husband's wheel'n and deal'n behind my back. He's the best!
I've had it since the beginning of May. I've been doing more embroidery lately and had to call my dealer about a problem: error message given when I was turning the machine back on after having done embroidery the last time used which stated or said to raise the presser foot and needle bar. But unless I manually (because everything is locked up) lower the needle all the way into the bobbin case and back up again, it wouldn't clear. Anyways, he thought that maybe putting the update on it that is only available thru a dealer would solve the problem. At first I thought it had as I tested it right there in the store after the update.
Long story longer....now it doesn't happen every time just once in awhile! Plus, it doesn't always clear right away with the "old trick" I had learned before the update. I try fooling the "computer" into thinking about something else and pop the needle plate out of position either while the error message is showing or by turning the machine off, popping the plate then and leaving it up, then turning the machine back on. That works most of the time.
Anyways, I'm wondering if anyone else is having this problem. Worse yet is the fact that my embroidery stitching is now acting up by throwing out a loop or loose stitches on top of the fabric AND all along during this process, the top thread is being pulled to the back...BIG time...to the point of seeing very little of the bobbin thread on the back of the design. The tension is obviously screwed up.
Whew....I sure was long winded. I'm taking my machine to my dealer tomorrow. My biggest worry is that it won't be a quick fix and I'll have to leave it. Okay...so I'm crying now....but I'll get over it as long as it gets fixed. I get just a TAD worried when I think of the investment!

I have the 12,000 and I do not have any issues like you are describing. Cheer up! You did the right thing by taking it into your dealer. They will get it going again for you I am sure! Happy sewing.

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Elaine

Janome 12,000, Janome Digitizer MBX, Bernina 1530, Elna Carina, Elna 704 Serger

I had that same issue as well. Honestly it is not a problem. Remember the machine has a memory and it always gives you the opportunity to return to your previous application whether it be embroidery or otherwise. What I do is when I return to regular mode before shutting my machine off is be sure your arm is closed then then just press your auto presser foot lifter and then your needle up down and the feed dogs rise up and then you can shut it off. When you turn the machine on you will not get that message. If you shut it off before doing that your feed dogs remain down and it makes a little unusual noise and the mesage appears. Honestly if you remember to do that you will not get the message. Honestly Your machine is fine.

MOM

I have the 12000 but do not have your problem. My problem is that the thread cutter doesn't cut. I understand that the second update has a fix for this. I hope so or it means taking the beast to the dealer. I am more than a bit peeved. I traded-in my completely problem free 10001 to get this 'feature' as well as the bigger hoops. The needle threader is also less than wonderful.

I will report on the thread cutter problem once I get the second update. I gather it will not appear on the website until July unless you are one of the lucky ones in the USA whose dealers have already got it.

Jacquie

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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts

jacquie do you have your cutting command and your thread cutter set to yes?

MOM

Everything is set the way it should be. I have double double checked this. Sometimes it will snip at the end of a seam (if it feels like it) although if often only cuts one thread. When embroidering, it will not cut at the jumps or colour changes. Sometimes it cuts the bottom thread but never the top. I have removed the bobbin and the bobbin race and thoroughly cleaned the area to no avail. This is most annoying. I hope it is not a sign of things to come! I think I was spoiled with my previous machine. For the amount money these beasts cost, I expected better quality control.

Jacquie

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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts

I know when the first machines came out. A friend of mine did have an issue with her thread cutter not working. Her dealer called Janome and sent it back to them. why she did not ask for a different machine right away beats me. I would have. When you take it in I am sure they will correct it. it is probably the sensor or the setting. Or maybe the update. Why not take it in for the udate rather than waiting for it to be posted. It maybe easier all around.

MOM

My dealer does not yet have the update. I thought I would wait to see if the update fixes it rather than make an unnecessary trip.

Jacquie

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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts

MOM, by the time our dealers get the update, I think it will be available on the internet. Janome Canada didn't even have it a week or so ago, when I talked to them.

Jacquie, I have the same problem - not all the time but often enough that it is annoying. The thread cutter is also too slow. The machine is suppose to read my mind and cut when the needle is coming out of the fabric the last time - forget that I must hit the button first.

I just finished 3 days of sewing at a retreat and still don't have my dress finished for my daughter's wedding - I'm so disgusted with myself as I'm probably where I really need help and that is OVER now. I really need to sew faster. I also think I might be getting a cold or getting sick. I'm exhausted and didn't do anything but sit, cut and sew and or course eat.

Cheryl

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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0

Cheryl:

Before I received my update the thread cutter left long threads underneath the bobbin case and would jam every now and then. I would have to take the bobbin case out and pull the threads out with a pair of tweezers. Since the new update that issue has been fixed. Also when filling a bobbin the machine did not stop when the bobbin was full. Now it does. I still think my 7700 fills the bobbin with more thread than the 12,000. I have been using the Janome pre-wounds for most of my embroiderying and I never thought I would like them. My 11,000 and my 5700 never liked them, but this machine with the yellow dot bobbin case loves them. Even though it is a little expense they last so much longer.

MOM

Cheryl, I am a bit confused (as usual). I know I have to hit the button at the end of a seam to make it cut (if it feels like it), but I thought that it snipped automatically in embroidery mode at jump stitches and colour changes. There is no time to hit the button a jump stitches but should I be hitting the button at thread changes? This is not what the manual says. Then again, the manual is less than helpful. I hope the update gets here soon and fixes the problem. This machine is really annoying me.

Jacquie

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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts

Jacquie;

If you know your machine is set to cut threads for regular sewing it only cuts at the end of a decorative stitch. It has nothing to do with jump stitches in a design. It is possible that the particluar design does not cut between stitches. If you take a design and make it really small or if you do lettering and the lettering is really close together the machine does not know to cut inbetween. Perhaps Mags can go into more detail about that. Now if you know your machine is set to cut jump stitches in the embroidery mode (you need to set that in both regular setting and the embroidery setting) and you are doing a built in design you may have a problem. But I think you just need to bite the bullet and take your machine in. I think ti may make you feel better about your cutter. I have another question for you. Do you have the cutting command in the embroidery mode to use the on stitch cut on or off?

MOM

First off, If the thread cutting is supposedly a feature of this machine then logic dictates that the built-in designs of this machine should respond to the thread cutting command. I have tried with the thread cutter set to "basic" and "advanced" in the Embroidery mode. I get the same results (none) with both. In advanced, I have the to 3 mm. The manual says I should set it to "Off" but my screen does not offer this option!! I have it set to "On" for "thread cutting at colour change and end of sewing". I have it set to "On" for "cutting command". I also tried it with "off" and it makes no difference. It says this command is for imported designs with a trim code. I have no way of determining if any purchased design has this trim code so I have it switched "on".

The other thing that does not work is the feature (hah!!) is the consecutive colour grouping. When I turn this option on, it ignores the command completely and goes on to the next colour. I was making 3 little 2 colour flowers and set it so that I could do all the petals and then all the centres. Wouldn't work so I had to use the arrows to move back and forth to avoid changing threads a bunch of times.

I really regret trading my 10001 on this beast. I should have kept it until it died and looked at other brands. So very disappointed in Janome's drop in quality. Too much money for poor quality.

Jacquie

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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts

Jacquie.

basic cutting should be on,

then press advanced it should read:

Jump thread cutting length 1/8 inch

cut at color change/end- on

cutting command on Be sure when you make a settting be sure to click ok after each setting.


are you setting all 3 places in the set mode or just the regular sewing mode?

Jacquie if the flower design you sewed was 2 seperate designs and it was not combined in the combine mode it will not sew combined. Just pressing color grouping will not change the design. .



MOM

Jacquie, stop venting its bad for your blood pressure!
OK trimming, doesn't matter which software was used for digitising the design as there isn't such a command as trim code in any of em. It's just that people think there is. If your machine isn't trimming then its because the machine doesn't recognise the one you have in your machine. Trims are a machine function, always were and will be.
If your machine isn't trimming jumps, you have to tell it to, it will be in the machines own screens somewhere.

All Janome machines with a trim function look for a minimum of 3 needle up commands to trigger a trim. NOT a distance. Janome software can insert a forced (non existent) trim by inserting 3 needle up commands. But if you haven't set up your machine correctly or the trim scissors aren't set up correctly,or the software used doesn't use 3 needle up commands as their prompt for trims, no trims will take place.

Every other brand of software has it's own method for making the machines they are designed to run on, usually their own brand to recognise, they have to trim. Some use colour stops, others needle change, some distance travelled, some a specified number of needle up moves, so kicking sh* out of your new machine is pointless.

When you use 2 or more small designs together, as MOM has pointed out, they have to be informed they are no longer discrete independent designs, but one single design, so if you don't tell the machine, no amount of colour sorting will alter that. They have to be 'combined' so they become one design. If the colour sort still doesn't operate then there will be reason, usually the machine or software, if you used software for combining designs, will look, go ''Duh, another end user who hasn't realised plonking all the reds together is going to result in a failed design.'' and over rides your command as being incorrect. Colour sorting is something I see being used constantly because end users don't realise how it can destroy registration, design sequencing, it's the last thing you should do if you want designs to stitch out properly every time.

I read mails like yours about EVERY brand of TOL machine out there, the 1000 was in its time a lovely machine, but when I got my first industrial machine I realised just how poor the stitch quality was in comparison to my new to me, but older industrial was. Your 12000 is light years ahead of your 10000 upgraded to v3 machine, yes it's more difficult to master, but its not dropped in quality, that's still there in bucketfuls, it's just you and so many had expectations you believe haven't been matched. Give your machine a chance and let it show that as your knowledge of how it operates grows. If itstill continues to dissapoint, then kick the life out of it.

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digimad

I agree, this machine is so advanced and has so many new features, if something fails, I will assume it is me not the machine and be on the phone to the dealer for answers... I am sure the issues being experianced are easily corrected, by either a call or visit to your dealer. I have owned Janome for 25 years now starting with the 6500. With every upgrade I have had to learn new tricks and methods... I too get frustrated, but rarely with the machine, it is so much smarter that I. All brands have their good points and things that other brands do not. I have sewed on many taking quilting classes throughout the years, and for me the Janome is still the best machine to use!

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Peggy
Janome/Horizon 12000
Janome 9700
Compulock 888
Janome 1110DX
Janome CoverPro 900CPX

I am so excited for you, what a great hubby! I just got my 12000 yesterday and played until midnight last night. I know I am going to love it. Happy sewing!

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Peggy
Janome/Horizon 12000
Janome 9700
Compulock 888
Janome 1110DX
Janome CoverPro 900CPX

Mom - okay, these settings make it cut between design parts but since they are all the same color, I only want it to cut then continue. Now it stops after cutting and I have to press start again. How do I make it continue sewing after cutting when all is the same color? What is combine mode? Is that on the 12k or Horizon Link or MBX or what? I have only had MBX and the 12k for a few days so please excuse the seemingly stupid questions but this cutting thing is making me crazy. My design is a purchased one (Hop to It) and first outlines all the portions of the design with placements for the applique to follow. The connecting threads all over the place are a mess but I also hate sitting there watching it sew 25 stitches, cut and jump to the next section and stop. Thanks in advance for any help!

Mom - okay, these settings make it cut between design parts but since they are all the same color, I only want it to cut then continue. Now it stops after cutting and I have to press start again. How do I make it continue sewing after cutting when all is the same color? What is combine mode? Is that on the 12k or Horizon Link or MBX or what? I have only had MBX and the 12k for a few days so please excuse the seemingly stupid questions but this cutting thing is making me crazy. My design is a purchased one (Hop to It) and first outlines all the portions of the design with placements for the applique to follow. The connecting threads all over the place are a mess but I also hate sitting there watching it sew 25 stitches, cut and jump to the next section and stop. Thanks in advance for any help!

Vicky l, you have provided the answer yourself, the design is an applique. Appliques are made by using 3 colours for the placement, colour 1, the machine stops to allow you the time to trim or place the fabric. In the design itself it will have a command inserted by the digitiser to allow this. It then sews the tack down AFTER you press the start button, colour 2, then finally it stitches the outline, colour 3. It makes no difference that you may be using the same colour for each part, the fact it is an appliqué and there has to be machine stops between each stage, means you have to press GO after each stop.

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digimad