I have Xp on my computer in another room and it has internet access but my embroidery machine is not hook up to internet and it has Windows 7, will the updates run on this machine?? and do I have to keep both dongles on the machine for it to work??

Everything installed on the machine no problems, I turned it off and its hasnt open the software. It just thinks....

I have MBX on both computers one running Windows 7 and the other XP. While using the program on either computer you have to use only the dongle in the computer you are using. It may take a while for the computer to recognize the dongle after using it in either computer but your program will work in both.

MOM

I'm assuming you have UPGRADED, not updated a previous version of the software. It's important to understand the difference between Updates and Upgrades, updates are patches, upgrades are new versions of a program. Updates are free, upgrades have to be purchased.

If you have Upgraded from a previous version, the old dongle is now DEAD, it will still light up, but it has no data needed to run the previous version. So throw it away its useless. It cannot run the previous version on your other computer, so that is useless as well so might as well delete from your computer, it too is dead without a live dongle for it.

Having UPGRADED your previous version of Janome software, it now is a no longer an upgrade but a fully complete functioning program with a live dongle, exactly the same a non upgrade of MBX is if you were a first time purchaser. So what does that mean? well it means you can install it as a complete standalone program on to your Win 7 computer. Ignore the word Upgrade on the pakaging, its no longer an upgrade.

So to ensure it installs correctly on your Win 7 computer, go to START>Control Panel>Programs uninstall a program>Programs and Features>uninstall a program. On your screen to the left is a narrow menu headed Control Panel Home, on the right a complete list of installed programs. Its in alphabetical order, so scan down the list to Digitser Pro , Janome, select it it will then offer Uninstall, Change, or Repair, select Uninstall. Let Windows run through the uninstall procedure, answer every prompt you receive and wait for Win 7 to tell you it was succesful. Close that screen down.

No go to START, Computer> OS (C:) >Program Files if you have a 32 bit version of Win 7, Program Files (x86) if you have a 64 bit version of win 7>Janome, open it. If it has Design Gallery or Digitiser PRO delete them entirely, you dont want either in your folder to mess up your install of MBX. If there is no Janome folder, or its there but empty, delete the empty folder. Close that screen .

Now go back to Start>Computer>OS(C:) and open that, look down the list for Embroidery Album, unless you particularly want to hang on to it, and delete it. Close that screen.

Now go to Desktop and delete the shortcuts to Easy Design, Easy Edit, Design gallery, if you don't Win 7 gets confused and can cause you bother. Older Windows versions would simply rewrite them, but Win 7 doesnt as its file navigation routes have been altered.

Now close down your computer, not the restart command but a proper shut down. That allows your computer to sort out its business ready for when its restarted. Give it at least 5 minutes then power it up, when its finished booting up insert the MBX disc in the DVD drive and continue by installing all the options bar extra languages. Insert the version 4 dongle when asked and with no prior version to confuse Win 7, it will install nicely (I hope)

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digimad

Edited: 05/12/2012 at 10:55 AM by digimad

Windows 7 is new to me and so is MBX V4K. I went from DigitProMB2.0 to MBXV4 in about 2 weeks and I still cant get into the software. I was updating my software and computer to run the program, then somewhere between the sewing room being painted and the furniture put back my software MBX V4.0K (Ithink) wont run. The updates from the Janome web site was downloaded and Burn to CD in XP and took to the computer with the embroidery machine which has Windows 7. It just sits there waiting for the light to turn green...I did get the exception error that told me it wasnt reading the dongle but I fix that..My software is a stand alone now. I hope I cant fix this I am getting very discouraged... Thanks

Fran, contact tech support, its probably something simple, which could quickly be solved by Tech support. However if they need to do remote support you're going to need an internet connection.

Your XP CD writer may not be compatible with the one in your new machine, although CD writers are normally readable on all platforms, but there are exceptions. If you upgraded to V4.0K you don't require any updates, your version of MBX is the latest, the update was only for the earlier upgrades or standalone programs that were released from October until about February. Your best help is going to be through Janome tech support flower. Don't be discouraged, both win 7 and MBX are superb programs, but they both have to shake down into your user style. Contact Janome and get an internet connection, download Microsofts own security software, install it, use windows own firewall, the combination of win 7's firewall and Microsofts security suite is first class. And its free gratis unlike some others.

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digimad

Fran try doing the downloading directly into your Windows 7 computer. Do not try to do the update and then put it on a Cd. Let it update your Windows 7 directly.

MOM

Mom, Fran doesn't have an internet link set up on her win 7 machine, that's why I suggested she get one. With the trend to updates delivered via download, it wont be long till Janome joins the rapid growth of online purchasing of its software for immediate download.

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digimad

Ill contact Terri in Tech Support an like you said its something simple I hope. Updating the software from one problem to another can be difficult for someone like me but I didnot do the upgrade. .I had to upgrade my computer to run MBX to windows 7. Tech uninstalled and installed MBXV4 as a stand alone.
Thank you your help to unstand what was done and not done. I have an wireless antenna that s suppose to pick up the internet cable but it only lights up and searches..I need a direct internet connection to fix these problems. Thanks again I knew you would me helpfull...

Fran, let us know how you get on, I'd love to read Tech Support cured your problem for you. Fingers crossed for you, lets hope your next post is good news.

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digimad

I am upgrading to MBX and my friend wants to know if she can buy my digitizer pro and if it would work for her.

I'm afraid not btrailroad, the upgrade requires the presence of the old dongle, even though it doesn't need the previous version. Once you start the upgrade installation, it will deliberately break the encrypted programming on the previous dongle, rendering it useless. It will still light up, but without the encrypted programming it can't run the previous version of the program. Without the old dongle present the upgrade wont install, its lacking part of its programming which is on the old dongle. When both dongles are inserted, the new one says to the old one, OK give me the information, takes it, then kills the old dongle.

Why do they do that? simple, you buy the upgrade for a lot less than the first time buyer, if they didn't break the old dongle, you could sell the previous version for more than you paid for the upgrade. That means you are getting the upgrade for nothing. Developing the next version of any software costs money, rather a lot of it, so the authors want to recoup some of those costs. Don't think it's only Janome do that, most dongle protected software works in exactly the same way..

My son owns a program, but he can no longer use it, as he can't afford the yearly maintenance fee, no dongle, but at the end of the first year, the program no longer operates properly. The annual maintenance fee cost over $1500, the company that wrote and sold it originally got taken over by a bunch of accountants. So his initial $2500 program, has an ongoing renewal fee of $1500 which makes it awkward for him. He can't sell it, he can't use it. The $1500 isnt for upgrades, only to enable the end user to continue using a program year on year.

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digimad