04/15/2012 02:01 PM
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fmacashley
Posts: 56
Joined: 01/28/2011
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Question for you fortunate enough to own the Janome 12000. Have you had any problem with the bobbin jumping out of the bobbin case as I'm having on my Janome 11000? I'm looking and debating whether or not to purcase the Horizon...thank you
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04/15/2012 03:35 PM
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devilcat
Posts: 1687
Joined: 10/23/2007
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I have had my machine for a short time only. I have done embroidery (built-in design and a couple of downloads from Emblibrary) and some straight stitching. I use NEB pre-wounds for the embroidery. I did NOT use the special bobbin case (yellow dot)provided for use when using other than Janome bobbin thread. Everything came out beautifully with no problems at all. This machine is lovely to use. It feels so solid and just purrs along.
The only problem I have is the extremely poor quality of the manual, in durability and lack of information. I have completely given up on trying to use the index as it is a waste of a page. I rely on my friends from the forum when I need help.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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04/15/2012 03:59 PM
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MOM
Posts: 2687
Joined: 03/09/2009
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I have had no issues with any bobbins either pre-wound or otherwise.
MOM
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04/15/2012 10:32 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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My MC12000 is humming along really great. No problems with it, but I did have many, many bobbin issues with my MC11000. At least a dozen or more. Hope my daughter has success with it, but the last while it was humming along nicely too. The 12K is a great machine as are all Janome's.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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04/19/2012 10:22 AM
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Elaine52
Posts: 91
Joined: 08/14/2010
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No problems here at all. Love the machine.
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Elaine
Janome 12,000, Janome Digitizer MBX, Bernina 1530, Elna Carina, Elna 704 Serger
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04/20/2012 01:25 PM
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jsm1144
Posts: 386
Joined: 10/27/2010
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The bobbin case has a "knob" on it that rests against a "stopper" that the case fits into. It's that metal piece that sort of looks a little like a wire. Anyway, if that gets bent from a jam (usually what makes the bobbin case pop out is when the toop thread isn't secured in the take up lever), you'll have continual probems until your dealer repair person fixes it. Ask them to.
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04/21/2012 10:59 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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We 12000 owners are hoping that doesn't happen. So far I haven't heard of a single one and I'm sure it would have been mentioned here on this forum. Hopefully, that weakness has been addressed in this machine.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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05/18/2012 05:58 AM
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sandyb
Posts: 5
Joined: 12/12/2011
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I also have a Horizon 12000 that I absolutely love. However the past 6 weeks it has been in for repair more than I have had it at home. The first time it bunched all the thread underneath and even tho I cleaned out the bobin and anything else I could think of it didnt help, I had it back 2 days and it happened again. They had it back and repaired it a second time, then it was sewing beautiful and it just went off. I could not get it to switch back on and again took it back to the shop, but this time I rang Janome in Melbourne who had it taken back to them. I phoned today and they told me the power board had gone and they had replaced it. Not good for a machine that cost $12000. Hopefully when I finally get it back all will be good. Does anyone know if you can purchase other size hoops for the 12000 as the small hoop is too small for the work I want to do and the next size up is a bit too big
Edited: 05/18/2012 at 06:00 AM by sandyb
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05/18/2012 09:04 AM
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devilcat
Posts: 1687
Joined: 10/23/2007
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Sandy, I, too, wish we had a 5x7 hoop. The smallest square is not tall enough for most of my destigns and the next size is way too big so I end up using a lot of stabilizer. Please contact Janome about this. I have, and so have some others. Janome does listen to their customers so they might come out with one.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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05/18/2012 10:52 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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I heard that there is going to be an update or upgrade for our machines in June. We know that there is another hoop that hasn't been released yet, but it shows up in the Digitizer MBX program and I think the size is about 8 1/2" square (220 mm X 220 mm) which is still a very large hoop. I have requested a 5X7" hoop and I know a few others have so maybe it will come in the near future. The 5 X 5 is a nice hoop but it does limit designs that are a little longer than 5".
Let's hope Janome listens.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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05/18/2012 11:56 PM
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devilcat
Posts: 1687
Joined: 10/23/2007
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Cheryl, There is already one update for the 12000. Is there to be another one? I put the first one one a stick, tried to update the machine and nothing happened! I followed the instructions exactly so don't understand what is going on. I even stuffed the stick back into the computer to make sure that it was on the stick and it was. Worst case scenario, I will go to the dealers and have them do it for me. Maybe I should wait until the second update comes out so that I can save myself a trip.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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05/19/2012 01:27 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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Jacquie and all,
I've heard that June was to be an update/upgrade for something to do with the 12000 but I haven't heard anything recently. The machine has been launched for 3/4 of a year so I expect something will happen in the next few months anyway. The main bugs should be about ready for fixing and we have been giving the machine a work out for much of that time. The end users always find things that aren't thought of in the testing stage. I've heard rumours of a cloth setter and hoop(s), but like I said that was a few weeks ago on another forum. I also heard that there will be software for "Apple" users but only once. We'll just have to wait and see. If any of you have a dealer in the know, please let us know. Big dealerships are likely to be the first to know.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
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12/22/2012 02:29 PM
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Carlann
Posts: 2
Joined: 12/22/2012
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I too have had trouble with my 12000. Can not say I love the machine. So far more trouble then it is worth. Have had it in for repair at least eight times in the last 11 months. Thread bunches up and jam and breaks needle then have to start all over so end up wasting lots of fabric and so on. In straight stitch it skips stitches. Have had these problem from day one. Husband wants me to get money back and get another brand. Christmas gifts not getting done because it is broke again.
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12/22/2012 07:47 PM
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KMSP
Posts: 31
Joined: 01/28/2012
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I have a 10001 and a Memory Craft 6000 which will not stitch through elastic and some other types of material without skipping stitches and discovered Q Needles sold at
Sears Item D20 M6746 which will stitch through anything without skipping.....a great product and as soon as I replace my last one I head out to Sears for more.....hope this helps KMSP
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12/22/2012 08:17 PM
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MOM
Posts: 2687
Joined: 03/09/2009
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When your machine (12,000) most of the time it is either the needle or the thread. My 12,000 does not like gutterman sewing thread. It skips stitches etc. It seems to be okay with the gutterman Embroidery thread but regular sewing no way does it like it.
If your machine seems to nest under the plate and it is while you are embroiderying try keeping your one stitch stop on that has helped me as I had some issues in the beginning. but if you feel that you have had your machine numerous times looked at and your dealer had to adjust the machine, I agree ask for a new machine. In many cases it is user error, but only you know that.
MOM
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12/22/2012 08:23 PM
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devilcat
Posts: 1687
Joined: 10/23/2007
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KMSP Interesting comment about the Q needles. Many years ago I took some kind of sewing workshop. I can't remember the reason why, maybe sewing lingerie. I was also told by the instructor that if there was any problem with skipping stitches that the Q needle would cure it.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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12/31/2012 10:15 PM
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NURSETOGO
Posts: 3
Joined: 09/08/2012
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Hi I have had my 12000 for about 3 months and have had it in the shop once for bunching of the thread with the bobbin during embroidery and straight stitching. The people at the shop (that I would not recomend to my worst enemy) said it was the stabilizer. I had been using tear away that was perforated and they said I needed the plain tear away. I bought the regular Pelon tear a way and was going well for a few embroidery designs and just tonight it started doing the same thing all over again. I am so frustrated I could scream. I just ruined a really nice of silk fabric about 3/4 the way through design...bunched up thread and torn fabric as result........very frustrating. If anyone has any ideas I would love to hear them. I am trying to make some pillows to sell and at this rate will owe the bank before I even get started. Thanks.
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12/31/2012 11:36 PM
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devilcat
Posts: 1687
Joined: 10/23/2007
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Go to Emblibrary.com. Go to Projects and follow the link to Kenny's Korner. There you will find tutorials on stabilizing, hooping and how to embroider on special fabrics.
Without knowing the weight or weave of your silk, I cannot suggest anything definite. But I would use a cutaway stabilizer and make sure that my fabric was really taut in the hoop. If this is for a cushion cover, I would use light weight iron on interfacing on the cushion cover first and then use cut away stabilizer.
Let us know how you make out.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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01/01/2013 09:55 AM
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MOM
Posts: 2687
Joined: 03/09/2009
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Nursetogo.
Most of the time when we have thread nesting under the bobbin it is usually due to the upper thread not being really tight in the take up lever. If you are having problems perhaps your cutter is set too long and another hint which has helped me is to be sure your one stitch stop is on. It will allow you to bring up the bobbin thread before you start each color and if you are using prewound bobbins be sure the bobbin is the right size for your machine. Not all pre-wounds are the same.
When you are doing a really dense design perhaps an extra piece of stabilizer like Jacquie suggested may help and be sure you are not running your machine at full speed. I know we can run up to 1,000 stitches a minute but many experienced sewers and digitizers suggest nothing faster than 700 spm.
There is a product out there called fusible no show mesh. It is great to iron on your fabric (it is a temp cutaway)then stabilizer as usual. That will help give the fabric a good hand for the embroidery. It does not add any weight to the fabric it is like giving it more thread count.
MOM
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04/28/2013 07:18 PM
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janomgirl
Posts: 2
Joined: 01/11/2013
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I too have problems with the bobbin case not staying in or the thread is shredded before if hits the needle. Purchased my 12000 as an upgrade to an 11000 SE. Not sure if it was a good idea....had these same problems with the 11000 and that took 2 years to cure! The needle threader doesn't release the thread after threading the needle and that causes the thread to wrap around both the needle and the threader. This is not an advancement over the 11k, more a pain than a help.
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