Has anyone had a problem installing 3.6 update for Customizer 10000? I think I have a PC problem. My husband can install it on his computer just fine; but, I get an error and it won't install on mine. I tried to install the update just from the Jonome website and got the error. In corresponding with Janome, tech support sent me a CD with the orininal Customizer 10000 and the update on it. It produced the same error:
Janome Error Report
Error Code: -5009 : 0x80041f42
*C:\Program Files\Common Files\InstallShield\Professional\RunTime\09\00\Intel32\iscript.dll
PAPP:Customizer 10000 Plus
@Windows XP Service Pack 3 (2600) IE 7.0.6000.16791
Can anyone HELP PLEASE!!!