11/08/2009 07:31 AM
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coupecar21
Posts: 4
Joined: 11/08/2009
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my janome 9500 embroidery machine has stopped working the hand wheel wont turn and the needle arm wont lift. it makes a dreadful noise when i press start and an error message tells me to check theres no thread stuck which i have already done.
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11/08/2009 09:25 AM
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MOM
Posts: 2689
Joined: 03/09/2009
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Have you tried to shut the machine off wait a little while and then re-start. Some times the sensor gets stuck. Also take it apart and clean the bobbin area sometimes there is a small piece of thread that can get lodged. If that does not work a trip to your dealer is probably your best bet.
MOM
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11/08/2009 11:32 AM
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coupecar21
Posts: 4
Joined: 11/08/2009
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Thanks for information i tried what you suggested but the message onscreen says Press button to raise needle bar but when i press the symbol with the 2 triangles as suggested it just makes that dreadful noise again and nothing happens!
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11/08/2009 12:32 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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Remove the needle and try it again perhaps your needle is not in correctly. If this does not work please take it to your dealer, you do not want to damage your bobbin case.
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05/12/2012 08:49 PM
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chelseachico
Posts: 3
Joined: 04/04/2012
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I have the Janome MC12000, and because of a power serge my machine stopped working and gave me the same error. I turned off the machine and turned it back on, and I also got that dreadful noise!! Took it into Janome Canada, and it ended up they had to replace the step motor and chip in my only a few month old machine!! I'm terrified to use it now!!
Jan 
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05/13/2012 12:25 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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Do you keep your machine plugged in all the time? I do not use a power strip as some do and I unplug the machine all the time. I also do not keep my other machines plugged in or on a power strip. I am not sure if that will help. Living in Canada does this happen all the time or only during a storm?
MOM
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05/13/2012 12:57 PM
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devilcat
Posts: 1688
Joined: 10/23/2007
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Mom, Point of interest. I used to live in the Ottawa, Ontario area. Lots of thunder storms and lots of outages because I lived in a wooded area (tree limbs would fall on lines etc). Never had a problem with my machine. When I got all the special wiring installed so that I could use a generator in the case of a long outage, the electrician flipped the switch to test it and the surge fried my PC, VCR and 2 clock radios. The TV and Janome were fine. I always switch off my machine when I am not using it but never bothered to unplug.
Jacquie
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Ladysmith BC,Janome 12000, Bernina Record, Bernina 1150MDA serger, bit of a Luddite, garments not crafts
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05/13/2012 04:21 PM
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CherylAnn
Posts: 2418
Joined: 05/27/2007
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I live in Saskatchewan - the best place in the world, just cold in the winter. We don't have many power outages and I never unplug anything, Sewing machines, TV, VCR, DVD, and so far nothing has been affected. I do use a power bar for my machines as I have so many things plugged into the same outlet, even my iron. The only problem we have is occasionally I have the iron on and someone microwaves something and the breaker blows. It is an inconvenience but that is all. I sometimes notice that the lights dim but again nothing has gone wrong with any of our appliances. Hope that nothing ever does.
Cheryl
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Saskatoon, Saskatchewan Canada
HMC12000, Horizon 7700QCP, 4120 QDC, Jem Platinum 760, CoverPro 1000, HuskyLock 936, Xpression Felting Machine, DigitizerMBX v.4.0
Edited: 05/13/2012 at 04:21 PM by CherylAnn
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05/13/2012 04:26 PM
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MOM
Posts: 2689
Joined: 03/09/2009
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Hi Jacquie and Cheryl: You both know I live in flroida (Ocala the lightening capital of the world. it is called) and I learned to upplug all the time. We do not dare use our computers at all. When we first moved here everytime it rained we lost power. so that is why I mentioned about the power surge. Thanks for the comments.
MOM
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05/13/2012 06:24 PM
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digimad
Posts: 3676
Joined: 08/30/2007
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Chelseachico, I can't help thinking your machine problem occuring when it did was a coincidence. Your machine is protected by a fuse which will blow the momnt there is a sudden vicious power spike. A power surge large enough to blast your machine would have blasted just about every electrical appliance you had plugged in. Read Devil cats response, and recently Jim Stutsman informed his group, for a power surge to have damaged a members machine, it would have left scorch marks on her walls.
Servo motors can fail no matter how young, and chips fail for no reason, I dont know the house wiring regulations in the USA but I wouldnt mind betting you have a mains fuse and then individual circuit fuses and circuit breakers. All those will fail long before it could reach your machine.
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digimad
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07/24/2012 10:11 AM
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Carl
Posts: 5
Joined: 07/24/2012
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I'm an advocate for a back up power supply. It's very difficult for a "power surge" to be the culprit. As mentioned, fuses are by design going to take that hit and remove your equipment from the line. Any time a piece of equipment is rapidly turned on and off, which is a good possibility in a storm, there is a real danger of damage. Rarely a surge, just rapid off and on sequencing of power usually. I'd venture to say that if you flipped your switch on and off fast a few times, you'd probably be taking it to the dealer. The "UPS" will provide an opportunity to get your machine turned off when using it so a power failure (rapid on and off as the utility attempts to restore power) won't harm it. These machines are not protected well enough to be on house power without the extra protection of a UPS.... That's my strong opinion and your mileage may vary.
Edited: 07/24/2012 at 10:13 AM by Carl
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02/24/2013 11:35 AM
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judydunlap
Posts: 2
Joined: 02/24/2013
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That happened to me also. It cost $500.00 as the main board went out....
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