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Topic Title: Error e06d7363
Topic Summary: Digi pro v3P won't open
Created On: 05/13/2011 01:35 PM

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05/13/2011 01:35 PM
wynasew Posts: 24 Joined: 04/16/2009	Thanks for any help. When I try to open DigiProv3.P I get this error code. SYSTEM ERROR UNKNOWN ExceptionCode: e06d7363 ExceptionFlags: 1 ExceptionAddress: 7C812AFB NumberParameters: 3 Sartup Address: 004011B0 Offset of Exception: 7C41194B Is there anyway to fix this short of reloading the Software? I have emptied Backup and Recovery Files. If I reload beginning with Version G do I need to reload each version between that an version P? Thanks again.
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05/13/2011 02:18 PM
MOM Posts: 2724 Joined: 03/09/2009	Did you download the drivers on the Janome website before installing the program.?
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05/13/2011 02:42 PM
digimad Posts: 3718 Joined: 08/30/2007	Have you tried the repair option on the installation disc, that can solve many exception errors. It simply sorts out any program conflicts that might have been caused by updating the OS or other installed programs. Also asMpm has asked have you downloaded the hasp driver from aladin, there's a link here under software updates link to correct page Scroll down through the list until you reach Digitizer Pro/MB Version 3.0 Updates "Digitizer Pro/MB Version 3.0 HASP Driver \| Learn More \| Download Now If you are receiving an HASP error or your software will not launch, please update your system with the latest dongle driver. Choose Sentinel HASP Run-time GUI Installation for Win32 and Win64 Operating Systems. " If the program still wont launch, uninstall, close your computer, turn thepower off, wait 5 minutes, power up your computer and re install the program, now fetch th update v3.0p you dont need anything else, and install that. Sometimes updates to other programs create conflicts and steal priority. ------------------------- digimad Edited: 05/13/2011 at 02:43 PM by digimad
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05/14/2011 03:32 PM
wynasew Posts: 24 Joined: 04/16/2009	Thanks to you MOM and digimad. The issue seems to have resolved itself when I shut down my computer completely and then rebooted. I have saved your information for the next time?? I have had this error occur before. Thanks again for your prompt replies. You have helped so many people and you are appreciated!
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05/25/2011 11:26 PM
skunkbad Posts: 114 Joined: 11/30/2010	One thing you might do, which I wrote about in my blog not too long ago, would be to delete the Digitizer recovery files. If you've never done it before, then you should get in the habit of doing so. ------------------------- Temecula Valley Sewing Center The Temecula Valley Sewing Center Blog
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11/26/2011 10:15 AM
wynasew Posts: 24 Joined: 04/16/2009	I found that if I closed my user account control I could bring the software up. Is this safe? Is there a work around?
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11/26/2011 02:40 PM
digimad Posts: 3718 Joined: 08/30/2007	You shouldnt have to close your user account to launch V3, I take it you are using win 7, but even if you are using XP still do this. Start>All Programs>Janome Digitiser Pro. Select DPro by left clicking ONCE that opens the drop down menu, scan down the list and select Delete Recovory files by right mouse clicking on it, from the pop up menu select Send to and from the list it offers choose Desktop, it will create a Desktop icon for you. Now scan down the list till you see REVERT, right mouse click, Send to, Desktop, and that creates an icon of that on the desktop. Now close the list by clicking an empty spot on the desktop. Select Revert, double left click on it, when the pop up appears its a small dialogue box 'Revert To Factory Settings.' Select 'Defaults'. If you have creatd your own motifs dont select motifs until AFTER you have made copies and saved them in a folder outside of DPro. Same with any Templats you may have created. If you dont mind losing either select those as wll and hit OK. The program will rvert to the same settings that were installed when you installed V3.0P, the last update. Let us know if it worked or not. If it hasnt worked you just re install the update, which should offer the repair option. If you dont know wher to find the motifs you created also let us know and we can tell you how to locate them. ------------------------- digimad
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02/26/2012 08:40 AM
irishdesign Posts: 3 Joined: 01/09/2012	I have had this problem too, on two machines (an XP and a VISTA). Very frustrating! I'm sure those recovery files are the problem...thank you wise people above and Janome Forum!!! ------------------------- MC11000 Grimsby, ON Canada
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