The machine is brand new and I feel the problem is user error. I checked the usual suspects. The machine was working fine until I changed the thread for a different color. The chain stitch is working fine. What could I be overlooking?
You have to make sure none of the threads are under the looper when you start. If you didn't completely unthread the machine and start from there, certain threads may have been crossed and that will always make them break when you go to sew.